Returns & Refund

This Product Returns & Refunds outlines the conditions under which logistics equipment and related products purchased through our website may be returned, refunded, or covered under warranty.

Please review this policy carefully before placing an order or submitting a purchase inquiry.

1. Eligibility for Returns

Due to the professional and industrial nature of our products, returns are accepted only under specific and limited circumstances.

A product may be eligible for return if:

• The item was delivered defective or damaged
• An incorrect product was shipped
• The product does not correspond to the confirmed order details

All return requests must be submitted within a reasonable timeframe after delivery and are subject to review and approval.

Returned products must be in proper working condition, free from damage caused by misuse, and suitable for resale unless the return is due to a verified defect.

2. Condition of Returned Products

To be eligible for return:

• The product must be unused, uninstalled, and in good working condition
• All original packaging, accessories, and documentation must be included
• The product must not show signs of improper handling, modification, or unauthorized repair

We reserve the right to refuse returns for products that do not meet these conditions.

3. Non-Returnable Items

Unless otherwise agreed in writing, the following items are not eligible for return:

• Products that have been used, installed, or altered
• Custom, special-order, or made-to-order products
• Items returned without original packaging or essential components
• Products damaged due to improper use, storage, or handling

4. Return Authorization Process

All returns require prior authorization.

To request a return, customers must:

• Contact us through the website contact form
• Provide order details and a clear description of the issue
• Submit photos or supporting documentation when requested

Returns sent without authorization may be rejected or returned at the customer’s expense.

5. Return Shipping Costs

Unless the return is due to our error or a confirmed product defect:

• Return shipping costs are the responsibility of the customer
• Original shipping and handling fees are non-refundable

Customers are responsible for ensuring that returned products are properly packaged to prevent damage during transit.

6. Inspection and Refunds

All returned products are subject to inspection upon receipt.

If a return is approved:

• A refund, replacement, or store credit may be issued at our discretion
• Approved refunds will be processed within ten (10) business days after the returned product has been received and inspected
• Refunds are issued to the original payment method unless otherwise agreed in writing

Refund processing times may vary depending on the payment provider or financial institution.

7. Warranty Coverage

Certain products may be covered by a limited manufacturer’s warranty.

Warranty coverage generally applies to:

• Defects in materials or workmanship
• Issues arising during normal and intended use

Warranty terms, duration, and conditions vary by product and manufacturer and are provided with product documentation or upon request.

8. Warranty Exclusions

Warranty coverage does not apply to:

• Normal wear and tear
• Damage caused by misuse, improper installation, or negligence
• Unauthorized modifications or repairs
• Use outside recommended operating conditions

Products used in ways inconsistent with manufacturer guidelines may not be covered under warranty.

9. Warranty Claims

To submit a warranty claim, customers must:

• Provide proof of purchase
• Describe the issue in detail
• Follow troubleshooting or return instructions as provided

All warranty claims are subject to verification and, where applicable, manufacturer approval.

10. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to repair, replacement, or refund of the affected product
• We are not liable for indirect, incidental, or consequential damages, including operational downtime or loss of business

11. Policy Updates

We reserve the right to modify this Returns & Refunds Policy at any time to reflect changes in products, manufacturers, or business practices.

12. Contact Information

If you have questions regarding returns, refunds, or warranty coverage, please contact us.